Microsoft Dynamics 365 Business Central is a cloud based business management solution for small to medium-sized businesses. Microsoft commissioned Forrester Consulting to conduct a Total Economic

Microsoft Dynamics 365 Business Central is a cloud based business management solution for small to medium-sized businesses. Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dynamics 365 Business Central. 1 The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Business Central on their organizations. To better understand the benefits, costs,

and risks associated with this investment, Forrester interviewed five representatives with experience using Business Central. For the purposes of this study, Forrester aggregated the interviewees’ experiences and combined the results into a single composite organization with revenue of $15 million per year and 150 employees.